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CBS Hairdressing & Barbering Communications Campaign

 

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 Your responsibilities under consumer law

Compared to other industries, Consumer and Business Services (CBS) has received a low number of complaints about hairdressers. While this is a credit to the industry, it may also be due to customers not knowing that the hairdressing industry is subject to certain consumer guarantees through the Australian Consumer Law (ACL) or how to make a complaint if they are unhappy with a service.

Under Australian Consumer Law a hairdresser or barber must guarantee that their services and/or any product resulting from their services are:

  • provided with due care and skill;
  • fit for purpose and of a standard expected to achieve the desired results that the customer made known; and
  • provided within a reasonable time.

In addition to the issue of whether a hairdresser is qualified, the two most common areas of customer complaint are: hair extensions that matted and/or failed to hold; and hair colouring that did not meet the colour the customer expected or that resulted in damage such as a burnt scalp or skin staining.

A qualified hairdresser or barber will aim to provide a service with “due care and skill”. However, being able to meet the guarantee of “fit for purpose and of a standard expected to achieve the desired results” becomes more difficult when a product is supplied by the customer. For example, in a situation where a customer provides the hair colouring or hair extensions, the hairdresser would need to be cautious about their ability to guarantee a particular outcome and thus meet the Australian Consumer Law of “fit for purpose”.

Australian Consumer Law protects both clients and businesses. For further information about consumer guarantees and your responsibilities under consumer law please refer to:  sa.gov.au/topics/business-and-trade/running-a-business/warranties-and-consumer-guarantees

Updated qualifications for hairdressers and barbers

South Australian hairdressers and barbers are regulated by the Hairdressers Act 1988. Under this Act a person is automatically qualified to practice as a hairdresser or barber provided they hold qualifications prescribed by regulation, or have qualifications, training or experience that the Commissioner for Consumer Affairs considers appropriate.

The hairdressers’ qualifications were updated in October 2016 to reflect new course codes. This includes recognition of the new barbering qualification (Certificate III in Barbering).  This update does not affect a hairdresser or barber who was already qualified on 27 October 2016 or who had commenced training to become qualified.

People with overseas qualifications need to ensure those qualifications meet SA regulations. The Department of State Development has a unit that assesses whether an overseas qualification meets the standard required in SA. Consumer and Business Services (CBS) will now recognise a certificate issued by that unit.

CBS is currently running a campaign to inform consumers of their rights under Australian Consumer Law and that hairdressers and barbers providing a service in SA need to be qualified. 

 Find the CBS printable posters for your salon here

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2018 Membership Renewal

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RENEW ONLINE HERE

 

Take advantage of our Early bird discount for 2018 Membership Renewal.

You pay
$350.00
After the 31st of December 2017


Or you only pay
$290.00
**Before the 31st of December 2017

 

Payment options include:
To ensure that you receive the Early Bird discount (Pay $290 instead of $350) you must pay your invoice before 31st December 2017).
1. Pay online (before the 31/12/2017). Please note that the online system will revert to the normal price of $350.00 after the 31st of December.

RENEW ONLINE HERE


2. Call the office & pay over the phone via Credit Card before 22/12/2017 as the office will be closed from the 22/12/2017 to 8/1/2018 and no payments can be processed during this period.
3. Pay via Direct Credit (Before 31/12/2017)
4. Pay via cheque (Please note that the office will be closed from the 22/12/2017 to 8/1/2018)

The Association is bringing fantastic benefits to their members.
Hundreds of dollars worth of benefits with the member discount voucher booklet (to be sent out in 2018 after membership renewal), Business and Educational Seminars free to members throughout 2018 (charged to non-members), Free registration in the upcoming Hairdressers Register and more!

Click here to read about your benefits as a member of Hair&BeautySA

What's New

2018 Projects

 

The New SA Register for

Qualified Hairdressers and Barbers

This initiative is based on the SA Government’s Hairdressers Act which stipulates hairdressers and barbers must be qualified.
The Association believes unqualified hairdressers (and barbers) are detrimental to the industry; but it would be strengthened if a significant number of unqualified hairdressers transitioned to being qualified (or recognised) as per the Act and through the Association's STAR (Skills and Training and Recognition) program.
The Register will help identify the level of unqualified hairdressers and barbers. It will be updated every year and made available to the Commissioner of Consumer and Business Services (CBS) – the government department that manages the Act.

Hairdressers and barbers will be able to easily apply to go on the Register by going to the Association’s website www.hairandbeautysa.com.au and following the prompts.

The Proposed Hybrid Pre-Apprenticeship Trial

The Association is at present in conversation with SA government to establish a Hybrid
pre-apprenticeship trial.

The aim of this trial is to take pre-apprenticeship students through an enriched program involving course study through a RTO, work experience in salons, social and industry events and a mentoring program throughout the trial period. The aim is to impart highly usable skills that will make them very employable as an apprentice for one of the participating salons.

For more information on the Pre-apprenticeship Trial and to register for this Trial please to go Association’s website www.hairandbeautysa.com.au .

2018 Hair & Beauty Ball

The Association is Celebrating over 80 years as the peak body for the hair and beauty industry in SA with a fabulous end of year Hair and Beauty Ball.
More exciting news coming soon.

A Register and STAR Program for Unqualified Hairdressers to Become Qualified/Recognised

This register is the first step in a process whereby unqualified hairdressers and barbers may be able to become qualified or recognised as per the SA Hairdressers Act. The program for this process is called the STAR (Skills and Training and Recognition) program.
For detailed information on the STAR program for unqualified hairdressers and how to apply, please to go Association’s website www.hairandbeautysa.com.au and follow the prompts.

LEAD (Learn Educate and Develop) Program

Run twice monthly these are business and education seminars, forums and workshops for Association members and the greater hair and beauty community. Each session is run twice (in the morning and again in the evening) throughout most of the year. Topics include Taxation, OHS, Insurance as well as business sessions on such things as HR, IR, setting budgets and costs, employment, staffing, and apprenticing for success
(see reverse for dates and times).

2018 Hair&BeautySA State Competitions

To make way for the special 2018 Hair and Beauty Ball, the Association is combining the 2018 Pre-Done competitions and the Live competitions into one event. The combined Competitions will be held in May 2018.
More information in January 2018!

2017 Industry Survey

Take the 2017 hair and beauty industry survey

Create your survey with SurveyMonkey