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CBS Hairdressing & Barbering Communications Campaign


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 Your responsibilities under consumer law

Compared to other industries, Consumer and Business Services (CBS) has received a low number of complaints about hairdressers. While this is a credit to the industry, it may also be due to customers not knowing that the hairdressing industry is subject to certain consumer guarantees through the Australian Consumer Law (ACL) or how to make a complaint if they are unhappy with a service.

Under Australian Consumer Law a hairdresser or barber must guarantee that their services and/or any product resulting from their services are:

  • provided with due care and skill;
  • fit for purpose and of a standard expected to achieve the desired results that the customer made known; and
  • provided within a reasonable time.

In addition to the issue of whether a hairdresser is qualified, the two most common areas of customer complaint are: hair extensions that matted and/or failed to hold; and hair colouring that did not meet the colour the customer expected or that resulted in damage such as a burnt scalp or skin staining.

A qualified hairdresser or barber will aim to provide a service with “due care and skill”. However, being able to meet the guarantee of “fit for purpose and of a standard expected to achieve the desired results” becomes more difficult when a product is supplied by the customer. For example, in a situation where a customer provides the hair colouring or hair extensions, the hairdresser would need to be cautious about their ability to guarantee a particular outcome and thus meet the Australian Consumer Law of “fit for purpose”.

Australian Consumer Law protects both clients and businesses. For further information about consumer guarantees and your responsibilities under consumer law please refer to:

Updated qualifications for hairdressers and barbers

South Australian hairdressers and barbers are regulated by the Hairdressers Act 1988. Under this Act a person is automatically qualified to practice as a hairdresser or barber provided they hold qualifications prescribed by regulation, or have qualifications, training or experience that the Commissioner for Consumer Affairs considers appropriate.

The hairdressers’ qualifications were updated in October 2016 to reflect new course codes. This includes recognition of the new barbering qualification (Certificate III in Barbering).  This update does not affect a hairdresser or barber who was already qualified on 27 October 2016 or who had commenced training to become qualified.

People with overseas qualifications need to ensure those qualifications meet SA regulations. The Department of State Development has a unit that assesses whether an overseas qualification meets the standard required in SA. Consumer and Business Services (CBS) will now recognise a certificate issued by that unit.

CBS is currently running a campaign to inform consumers of their rights under Australian Consumer Law and that hairdressers and barbers providing a service in SA need to be qualified. 

 Find the CBS printable posters for your salon here

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2018 Membership Renewal

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Take advantage of our Early bird discount for 2018 Membership Renewal.

You pay
After the 31st of December 2017

Or you only pay
**Before the 31st of December 2017


Payment options include:
To ensure that you receive the Early Bird discount (Pay $290 instead of $350) you must pay your invoice before 31st December 2017).
1. Pay online (before the 31/12/2017). Please note that the online system will revert to the normal price of $350.00 after the 31st of December.


2. Call the office & pay over the phone via Credit Card before 22/12/2017 as the office will be closed from the 22/12/2017 to 8/1/2018 and no payments can be processed during this period.
3. Pay via Direct Credit (Before 31/12/2017)
4. Pay via cheque (Please note that the office will be closed from the 22/12/2017 to 8/1/2018)

The Association is bringing fantastic benefits to their members.
Hundreds of dollars worth of benefits with the member discount voucher booklet (to be sent out in 2018 after membership renewal), Business and Educational Seminars free to members throughout 2018 (charged to non-members), Free registration in the upcoming Hairdressers Register and more!

Click here to read about your benefits as a member of Hair&BeautySA